Shipping and Returns

SHIPPING

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We offer $5 flat rate shipping with Canada Post for all orders within the weight requirements! If you need your order delivered in a quicker time frame we do offer expedited shipping for a charge of $28. We cannot guarantee shipment within a certain amount of time.

 

RETURNS

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To be eligible for a return, your item must be unused and in the same condition that you received it. 

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.



Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@hihosilver.ca and send your item to: 392 George St. N, Peterborough, ON, K9H3R3, Canada.

Shipping
To return your product, you should mail your product to: 392 George St. N, Peterborough, ON, K9H3R3, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.